jaya9 gst Privacy Policy

1 Introduction and Scope

jaya9 gst places the highest importance on the privacy of platform users. This privacy policy describes how we manage your information through our website, mobile app, and related services.

This policy applies to all digital processes at jaya9 gst — from account registration through gaming activity, payment processing, and customer support. It should be read alongside our Terms and Conditions, as the two documents together form the complete legal framework for our services.

By using our platform, you are considered to have accepted the terms set out in this policy. If you disagree with any term, we recommend contacting our support team before using the service.

2 Types of Information Collected

jaya9 gst collects various types of information, categorised below:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Residential address
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (used solely for processing transactions)
• Deposit and withdrawal history
• Wallet balance and bonus usage details

2.3 Technical Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Login time, session duration, and navigation patterns
• Cookies and similar tracking data

2.4 Gaming Behaviour Information

• List of games played and betting history
• Win and loss records
• Bonus claims and usage patterns

3 How Information Is Collected

We collect information in the following ways:

3.1 Direct Collection

Information is collected directly from you when you open an account at jaya9 gst, make a deposit or withdrawal, contact customer support, or fill in any form.

3.2 Automated Collection

While you use the platform, our systems automatically record technical information. This data is used to maintain security and improve service quality.

3.3 Via Third Parties

A limited amount of information may be received through payment processing partners and identity verification agencies. In such cases, the relevant third party's own privacy policy also applies.

4 Purposes for Using Information

jaya9 gst uses collected information only for the following legitimate purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Verifying identity and confirming age (users must be 21+ to use the platform)
• Providing bonuses, rewards, and VIP benefits
• Preventing fraud and maintaining security
• Providing customer support
• Meeting legal obligations
• Analysing platform performance and carrying out technical improvements

We may use your information to send marketing messages, but your consent is required for this. You may opt out of marketing communications at any time.

5 Data Retention and Security

jaya9 gst follows industry-standard security practices to protect your information. Our servers are secured with SSL encryption technology, which prevents third-party access during data transfer.

5.1 Retention Period

We retain all necessary information for as long as your account is active. After an account is closed, certain information may be kept for a defined period under legal obligations. Once that period ends, the information is securely deleted or anonymised.

5.2 Technical Safeguards

• 256-bit SSL encryption
• Two-factor authentication (OTP-based)
• Automated fraud detection system
• Regular security audits
• Encrypted database storage

However, no one can guarantee complete security when transmitting information over the internet. We therefore recommend that you use a strong password and do not share your account details with anyone.

6 Sharing Information with Third Parties

jaya9 gst does not sell your personal information or transfer it to third parties for commercial gain. However, information may be shared in the limited circumstances below:

• Payment Processing: Relevant information is shared to complete transactions via bKash, Nagad, and Rocket.
• Identity Verification: Limited information may be shared with identity verification agencies when required by law.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a competent authority.
• Technology Service Providers: With trusted partners for hosting, analytics, and security services, under strict confidentiality agreements.

In the above cases, third parties are required to use the information only for the specified purpose and in accordance with our instructions.

7 Cookies and Tracking Technologies

jaya9 gst uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve service quality.

7.1 Types of Cookies

• Essential Cookies: Required for protecting login sessions and security — cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyse usage patterns and improve the service.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some platform features.

8 Privacy of Minors

jaya9 gst strictly prohibits anyone under the age of 21 from opening an account. All services on our platform are exclusively for users aged 21 and above. Age is verified at the time of account registration.

If we become aware that information has been collected from a minor, the relevant account will be closed immediately and the information will be deleted. To learn more about responsible gaming, please read our Responsible Gaming Guide.

9 User Rights

Every registered user at jaya9 gst holds the following rights regarding their own information:

• Right to Access: The right to request access to and view the information we hold about you.
• Right to Correction: The right to request correction of inaccurate or outdated information.
• Right to Deletion: The right to request deletion of information that is no longer necessary beyond legal obligations.
• Right to Object: The right to object to the use of your information for specific purposes.
• Opt Out of Marketing: The option to stop receiving promotional communications at any time.
• Account Closure: The right to request permanent closure of your account.

To exercise these rights, please contact our customer support team. We will respond to requests within 30 working days. For general questions, visit our FAQ section.

10 Policy Changes

This privacy policy may be updated from time to time due to service improvements, the addition of new technologies, or changes in law.

If a significant change is made, you will be notified via your registered email address or through a notification when you log in to the platform. Continued use of the platform after a change is made will be considered acceptance of the updated policy.

The latest effective date of the policy will always be clearly stated at the top of this page. If you need a previous version, you may request it from our support team.

11 Contact

If you have any questions, requests, or complaints regarding this privacy policy, please contact the jaya9 gst data protection team:

• Email: [email protected]
• Live Chat: Log in to the platform for direct support — available 7 days a week, 24 hours a day
• Language: Support available in both Bengali and English

We take any privacy-related concern seriously and make every effort to resolve it as quickly as possible.